Who We Are

WA-CST-AP is a coalition of Consumer and Family Satisfaction Teams across 24 counties in PA.

Consumer/Family Satisfaction Teams survey people using mental health services and substance abuse services to assess their level of satisfaction with services. They send reports to the Managed Care Organizations, County entities and Providers to let them know what’s working and what improvements need to be made to maintain quality services in the system. The state also receives data from the reports.

Western Area Consumer Satisfaction Team Alliance of Pennsylvania



  • Promote and sustain the unification of C/FSTs

  • Provide C/FSTs with tools and resources

  • Promote growth of recovery focused services throughout the system

  • Nurture ongoing collaboration

  • Promote networking opportunities and share best practices

Recovery Based Services


Services should be member-centered, racially and culturally appropriate, coordinated, flexible, and incorporate natural supports. Services should empower and encourage members, help them to feel confident in themselves, focus on different aspects of their lives, and offer hope to them about their future.

We actively meet and network, providing the opportunity to receive updates and provide input to the state and Managed Care Organizations. We provide trainings for our members. We share helpful ideas and best practices with each other. Many improvements have been made as a result.

How to Reach Us


Allegheny County - (412) 348-0126


Armstrong/Indiana Counties

(724) 548-1151


Beaver County - (724) 775-7650


Butler County - (724) 283-1704


Cambria County – (814) 254-4342



Clarion/Potter/McKean/Warren Counties

(814) 765-0302


Crawford County - (814) 336-2152.


Erie County - (814) 452-4462 x 104


Fayette County - (724) 438-6738


Greene County - (724) 852-5395


Lawrence County

(724) 657-0226 x 104 & 105


Mercer County - (724) 962-2690


Venango County - (814) 611-6217 x 139


Washington County

(724) 225-9550 x 405/435


Westmoreland County

(724) 834-6351 x 118